Technical Support Update - Effective April 1, 2024
Important note
Please be aware of the following updates:
- The upcoming change to our Freemium User program.
- Continued support for our Pay As You Grow and Enterprise (Contract, Extended Evaluation Agreement) User programs.
Freemium Users
Technical support by email or the direct support channel will no longer be available to our Freemium users.
- In case you have technical questions, we encourage you to make use of our self-service model for swift technical support, which includes technical documentation, our ever-growing Knowledge Base, and FAQs.
- If you require support from our technical experts, we encourage you to explore our Pay As You Grow (PAYG) plan or to discuss more extensive support solutions by getting in touch with us.
Pay As You Grow and Enterprise (Contract, Extended Evaluation Agreement) Users
Your access to direct technical support remains unaffected, providing you with personalized assistance tailored to your development needs.
- For seamless support, please verify that your Developer Portal profile uses your work email address.
- If you need assistance, contact us for an update by March 15, 2024.