This guide provides instructions for providing feedback on TomTom products within the Automotive Beta Program. It outlines how to submit feedback directly through the use of the Feedback Assistant, ensuring your insights will help enhance TomTom products.

Why can't I see the Feedback Assistant button on my screen?

If somehow the Feedback Assistant got disabled, you can enable it again.

• With Automotive UI open, go to the Settings menu.

• Select Developer settings from the Settings menu.
• Scroll down to Enable feedback reporting and enable it.

• In the same menu, scroll to Enable TTP logging and enable it.

• In the same menu, scroll to Enable System Logging and enable it.

The Feedback Assistant button is now added to your screen. Also, additional data will be collected and added to your feedback.

Repositioning the Feedback Assistant

You can drag the Feedback Assistant button to reposition it anywhere on your screen for convenient access.

Recording your feedback

To record your feedback, simply tap the Feedback Assistant button. This action begins recording a voice memo. Speak naturally and in English as you describe your feedback. Support for more languages will be added soon.

Upon tapping the button, a recording bar appears on the screen, automatically capturing your voice memo.

As you speak, the transcript of your input will be displayed within the recording bar, showing your feedback in real-time.

Additionally, as part of capturing your feedback, the plugin also records the current state of the device to provide valuable context to your comments. This process varies depending on the product being tested.

Submitting your feedback

Completing your feedback: The system listens and automatically detects when you've concluded speaking.

If it requires more details to ensure comprehensive feedback, it prompts you with a message to provide more information.

After the message, you can continue speaking to add further details to your feedback. The system will continue to record your additional input.

Cancelling your feedback: At any point, if you wish to retract your feedback, you have the option to cancel it. This flexibility allows you to ensure only feedback you're confident about is submitted.

Automatic submission: After recording your feedback, a message appears indicating the feedback will be automatically submitted after a short countdown. There's no need for further action unless you choose to delete the feedback during this countdown, making the process efficient and user-friendly.

Configuring your email

Please note that providing your TomTom email address is required to receive follow-up information about the feedback that you have provided.

Click the gear (⚙️) icon to open the Settings menu of the Feedback Assistant.

Here you can provide your name and your TomTom email address. Please insert your information and click Save.

What happens to my feedback after it is sent?

An e-mail will be sent to you with a link to a Jira ticket that summarizes your feedback.

The Automotive Beta Program team will further analyze incoming user feedback tickets and link them to root causes.

Feedback tickets in the Closed status indicate that the feedback has been received and linked to a root cause.

How can I know when my issue is resolved?

Concern tickets define the problem and are the containers for multiple feedback incidents. If you are interested in following along as teams work on resolving a concern, you can add yourself as a watcher in Jira.