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TomTom Map Maker is a cloud tool that allows you to create your own maps.
You can change the map's look and add data layers like Point of Interest (POI) or Traffic layers.
It offers a gallery of styles for various use cases, like in-car navigation, browsing, or data display. These styles can be a great starting point to inspire your project.
Check out the TomTom Map Maker !
Our technical support is available from within the TomTom Dashboard. You must first be logged into the Dashboard to access this feature.
Step 1: Log into the Dashboard
Step 2: Navigate to Technical Support: You can either:
o Click the menu icon located in the top-right corner of the Dashboard.
o Click the “Contact Support” button provided in the “Support” panel of the Dashboard.
Our reporting tool opens.
From now on, you will be guided in providing the issue details to help you fill in a comprehensive report for faster case resolution.
Step 3: Provide the company name if not detected automatically by the service.
Step 4: Select the type of inquiry or problem detected. The valid identification will help us apply the most appropriate workflow tailored for a given problem resolution.
Pick one of the eight available case types:
Account issues: to report account-related problems such as profile updates, security concerns, or deactivation inquiries.
Product information: to ask about the product specifications or features.
Billing and payment inquiries: to signal payment difficulties or billing discrepancies. inquire regarding an invoice and updating the subscription plan.
New feature request: to suggest an enhancement to the existing software or service that the User would benefit from.
Software bugs: to report the software defect that has an impact on the end-user routines.
Map content issues: to report map content inaccuracy or map improvement suggestions.
Service disruption: to report unexpected interruption or degradation in the performance of a system or service that affects its regular functioning.
License and legal inquiries: to raise concerns about licenses or legal matters, including data privacy, intellectual property rights, license agreements, terms of service, content permissions, or compliance
See Appendix: Supported case types for the case type examples.
Step 5: Select the TomTom product you are interested in or encounter the issue with.
Step 6: Click continue to move to the next step: Reporting the case details.
The Map Display SDK provides pre-defined styles that can be used in the application. These default styles are managed inside the:
StandardStylesobject (Android),StyleContainerobject (iOS).
Among the pre-defined styles, the following are available:Browsing: Style made for browsing the map.
Driving: Style to use during navigation.
Satellite: Style with satellite imagery.
The supportingPoints parameter can be used to reconstruct a route from an imported polyline.
The provided sequence of supporting points is used as input for route reconstruction.
The TomTom Map Display module provides real-time traffic updates.
You can show this on the map by adding a layer with traffic flow and a layer with traffic incidents.
To show or hide these layers call on the TomTomMap (Android) / Map (iOS) object, and call the methods:
TrafficFlowTrafficIncidents
Staying informed
We will keep you posted regarding the case resolution progress. You will receive the system message each time the status changes or a new information is available in the system.
Sharing additional information on the reported case
We appreciate the interaction for faster case resolution. Please contact us whenever you have additional information to share with us or respond to the questions or comments shared by the support or engineering teams.
To do so, please, follow the steps below:
Step 1: Access list to check details about your case:
Step 2: Select the case you want to comment. A new tab with the case details will open in your browser.
Step 3: Provide the comment, answer the question submitted by our support Team, provide attachments.
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Here are some frequently asked questions from our Maps SDK and Navigation SDK users.
Creating a custom map for your application has never been easier with TomTom Map Maker.
You can start creating your custom map today at TomTom Map Maker.
Welcome to the FAQs for the APIs. You can always find all the technical documentation inside the product pages or contacting us in the feedback form.
This comprehensive set of articles assists users in navigating and using the developer portal and highlighting its features. Topics include obtaining an API key, managing QPS, and analyzing dashboard metrics.
If you need help creating a support ticket, check this page or visit the Developer Portal here.