Accessing technical support
Our technical support is available from within the TomTom Dashboard. You must first be logged into the Dashboard to access this feature.
Step 1: Log into the Dashboard
Step 2: Navigate to Technical Support: You can either:
Our reporting tool opens.
Step 4: Select the type of inquiry or problem detected. The valid identification will help us apply the most appropriate workflow tailored for a given problem resolution.
Account issues: to report account-related problems such as profile updates, security concerns, or deactivation inquiries.
Product information: to ask about the product specifications or features.
Billing and payment inquiries: to signal payment difficulties or billing discrepancies. inquire regarding an invoice and updating the subscription plan.
New feature request: to suggest an enhancement to the existing software or service that the User would benefit from.
Software bugs: to report the software defect that has an impact on the end-user routines.
Map content issues: to report map content inaccuracy or map improvement suggestions.
Service disruption: to report unexpected interruption or degradation in the performance of a system or service that affects its regular functioning.
License and legal inquiries: to raise concerns about licenses or legal matters, including data privacy, intellectual property rights, license agreements, terms of service, content permissions, or compliance
See Appendix: Supported case types for the case type examples.
Step 5: Select the TomTom product you are interested in or encounter the issue with.
Step 6: Click continue to move to the next step: Reporting the case details.
