Knowledge Base
Accessing technical support

Accessing technical support

Our technical support is available from within the TomTom Dashboard. You must first be logged into the Dashboard to access this feature.

Step 1: Log into the Dashboard

cs-11Step 2: Navigate to Technical Support: You can either:

o   Click the  menu icon located in the top-right corner of the Dashboard.o   Click the “Contact Support” button provided in the “Support” panel of the Dashboard.

cs-12Our reporting tool opens.

From now on, you will be guided in providing the issue details to help you fill in a comprehensive report for faster case resolution.Step 3: Provide the company name if not detected automatically by the service.

cs-13Step 4: Select the type of inquiry or problem detected. The valid identification will help us apply the most appropriate workflow tailored for a given problem resolution.

Pick one of the eight available case types:

Account issues: to report account-related problems such as profile updates, security concerns, or deactivation inquiries.

Product information: to ask about the product specifications or features.

Billing and payment inquiries: to signal payment difficulties or billing discrepancies. inquire regarding an invoice and updating the subscription plan.

New feature request: to suggest an enhancement to the existing software or service that the User would benefit from.

Software bugs: to report the software defect that has an impact on the end-user routines.

Map content issues: to report map content inaccuracy or map improvement suggestions.

Service disruption: to report unexpected interruption or degradation in the performance of a system or service that affects its regular functioning.

License and legal inquiries: to raise concerns about licenses or legal matters, including data privacy, intellectual property rights, license agreements, terms of service, content permissions, or compliance

See Appendix: Supported case types for the case type examples.

cs-14Step 5: Select the TomTom product you are interested in or encounter the issue with.  

cs-15Step 6: Click continue to move to the next step: Reporting the case details.

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